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Refund and Return Policy

This is the Refund and Return Policy of, and applies where you make a purchase online from
At we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refund and Return Policy prior to you making a purchase from, so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Combined Communications Network Site, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact our Customer Service team.
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Service team as soon as possible. will arrange to have the damaged goods returned to a Combined Communications Network Site and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
Refunds will be made by via the method of payment you used to make your online purchase. Refunds will normally be processed within seven (7) days.
Delivery Charges
Where considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to or a Combined Communications Network Site will be at’s cost.
You may return goods we have delivered to you by mail by contacting our Customer Service team.
You may also contact or attend the Combined Communications Network Site where you collected your goods, or where your goods were despatched from, and a Combined Communications Network staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us or a Combined Communications Network Site, due to their size, the fault or because they have been affixed or installed in your premises, please contact our Customer Service team and we will arrange an inspection to assess the goods.
If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, telephone numbers stored on a mobile phone and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.
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